ALL YOU NEED TO KNOW

SERVICE

Everything you need to know about your exciting and unforgettable weekend in Austria’s most fascinating leisure destination is gathered for you within our event guide. Within the event guide you’ll find information about your ticket, the arrival plan and different options where to stay. In addition, you’ll find the timetable as well as many other interesting details about the "eyetime Motorrad Grand Prix von Österreich". Under "access criteria", you will furthermore find a list with all items that are permitted and not permitted at the event site.

FAQ

We want you to easily find your way around the Spielberg. For that reason, we have listed the most freqently asked questions about the MotoGP-weekend 2018 here.

Getting there
How can I get there?

There are plenty of ways to get to the Spielberg. We strongly recommend to leave your own vehicle at home and choose an alternative way to travel. You can find all your options HERE.

Where can I get information about the current traffic situation?

The "pit radio“ section in the Spielberg app provides information on the current traffic situation courtesy of Ö3 radio station. Use the app-area “Getting there” to inform yourself in advance about the different possibilities. We hope you have a pleasant trip.

How can I avoid traffic jams?

The "pit radio“ section in the Spielberg app provides information on the current traffic situation courtesy of Ö3 radio station. Use the app-area “Getting there” to inform yourself in advance about the different possibilities. We hope you have a pleasant trip.

When do the parking spaces open?

Parking areas are open from 1:00 p.m. at Thursday and from 7:00 a.m. from Friday to Sunday.

Is parking for people with disabilities provided?

Wheel chair users who have purchased a ticket for the start-finish grandstand are granted special parking rights allowing them to drive right up to the Red Bull Ring. The grandstand is equipped with a wheel chair ramp as well as toilets on the same level as the grandstand seats. Specially signposted parking spaces in all parking areas are available to all those who have purchased a ticket for disabled fans. Find more information HERE.

Is the parking for free?

Onsite parking is free (excluding buses and trucks). On site the parking will only be available on grass.

Are there parking spaces for motorcycles? If so, where are they located?

Special parking spaces for motorcycles are available. You can find a parking map HERE and in the Spielberg App in the section "Arrival".

Can I bring motorcycle helmet onto the event site?

Yes, you can bring motorcycle helmet onto the event site.

Can I hand my motorcycle or bicycle helmet in at the cloakroom?

For biker there is the opportunity to hand the helmet in at the cloakroom for a fee of 9 euros. The cloakrooms are in the parking lots P5, P7, P10 & P11.

How do I get to the general admission? Are there shuttles?

There will be pick-up trains and shuttle busses driving around the event site daily for free.


Tickets
Are there still tickets for the race weekend?

Tickets for the "eyetime Motorrad Grand Prix von Österreich 2018" are still available on-site. All the information regarding tickets is available HERE.

Do I need a ticket for my child?

Children aged 14 and under (born no later than 2004) free of charge (not including VIP)

  • A childrens-ticket must be booked.
  • IDs will be checked on-site.
  • Children must be accompanied by an adult with a valid ticket.
My ticket got lost / damaged. What can I do?

Should you require help prior to the event, please contact us at +433577202 or information@projekt-spielberg.com. During the race weekend, please refer to one of the Info Points on location.

When do the box offices at the Red Bull Ring offer tickets?

The box offices at the Red Bull ring is open at following times:

  • Thursday: 10.30 am till 6.00 pm
  • Friday and Saturday: 8.00 am till 6.00 pm
  • Sunday: 8.00 am till 2.00 pm
What is included in my weekend ticket?

Your weekend ticket gives you access to the event site during the entire race weekend, to the Public Pit Lane Walk, the Spielberg MotoGP Bike City and much more – find all the information HERE.

How can I participate in the Public Pitlane Walk?

Holding a weekend pass, you are granted access to the Public Pitlane Walk on Thursday, 9th August 2018 (4.40 to 6.30 pm). More information can be found HERE.


Program
Where can I find the current program itinerary?

You can find the complete itinerary in the Spielberg App’s "Program" section or HERE. On top of that the "pit radio" in the app will keep you updated about what's going on at the Red Bull Ring during the racing weekend.

Will there be signing sessions with the drivers?

Yes, you can find the complete itinerary in the Spielberg App’s "Program" section or HERE. On top of that the "pit radio" in the app will keep you updated about what's going on at the Red Bull Ring during the racing weekend.

What does the Spielberg MotoGP Bike City offer?

The Spielberg Bike City is open for four days at the "eyetime Motorrad Grand Prix von Österreich". Merchandise shops, with the latest ranges from the teams, set the pulses of motor sport fans racing. Visitors are also very well taken care of at the Bike City when it comes to food and beverages. Among others, motor sport enthusiasts get their money’s worth in the Spielberg MotoGP Bike City. As ticket holder of the "eyetime Motorrad Grand Prix von Österreich" you have free access to the Ö3 partys, the beach club and can experience stunt shows and bungee jumping. And not least, to signing sessions with many stars. You can find detailed information HERE.


Cashless Payment-System
What is the cashless payment system? And how does it work?

Via the “Cashless Payment System”: we enhance our service while reducing waiting-times. All payments need to be made using a cashless payment system. This system will shorten the queues at the food and drink vendors and let you keep track of your spending, without the hassle of having to have cash on you all the time. You can view all your transactions and download relevant receipts via spielberg.eventportal.io and in the Spielberg app whenever you like.

Get the Cashless Card at one of the charging stations. There is a € 3,- deposit.

Get a balance on your card. You can use cash, and on some stations an atm-card or a credit card (VISA, MASTER) for that.

Show your card when you pay. The correct amount will be taken.

You can always get information about your current balance at the charging station or when you buy food and/or drinks.

At the end of the event you can easily get your balance back. Either by transfer from your home (only possible with a personalized card) or at one of the charging stations.


Spielberg App
What does the Spielberg App offer and what can I expect?

The Spielberg App gives you direct access to Austrias loveliest playground. There are two sections in the app – one for Projekt Spielberg, one for motorsports. The Projekt Spielberg part gives you information region surrounding the Red Bull Ring including tips on hotels, restaurants and sights. In the motorsports-section you’ll find information about the “NeroGiardini Motorrad Grand Prix von Österreich” – including traffic, program, arrival or the current weather situation. Find more information HERE.

Where do I find all the information about the “Motorrad Grand Prix von Österreich”?

In the app you’ll see a tab called “Events” and in there a sub-tab called “MotoGP”. There everything is about the MotoGP-weekend at the Red Bull Ring. Social posts from our community as well as all the information about traffic, weather and the program.

Where can I download the Spielberg App?

Android users find the Projekt Spielberg App in the Play Store: HERE
iPhone users find the Projekt Spielberg App in the App Store: HERE

Is the app compatible with my smart phone?

The Android app is compatible with all Android phones with firmware version 2.3.3 or newer. Please update your firmware in case you have one installed that is older than 2.3.3. Should you still experience problems, please contact us at: information@projekt-spielberg.com. The iOS app is compatible with all iPhones with version 4 or newer. Please check whether you are using iOS 7 to use the Spielberg App. The app does not work with iOS 6 or older versions. Should you still experience problems, please contact us. If you cannot find the app in the App Store, your phone is incompatible.


General questions
When do the doors open?

The doors open on 10.30 a.m. on Thursday, on 7:30 a.m. on Friday and Saturday and on 7:00 a.m. on Sunday.

When do the information points open?

The information points are open from 08:00 a.m. from Friday to Sunday.

Is there an audio description for visually impaired spectators?

Audio description for visually impaired and blind persons is available. The action on the race track is presented by experienced commentators. The audio description is broadcast on radio frequency 94.2 Megahertz (MHz), the audio description on frequency 92.3 MHz. Live commentary is available for all practise sessions and races and the program can be received in the entire main grand stand area and beyond.

What is the "Ring Radio" an how can I receive it?

With the "Ring Radio" you are always up to date when it is about the „eyetime Motorrad Grand Prix von Österreich 2018“. On the frequency 92.3 MHz the track announcer will be broadcasted on the whole event site. You are always fully informed about the trainings and qualifyings at the Red Bull Ring.

Where can I find a cash machine at the event site?

A cash machine is located directly to the right of the main entrance of the voestalpine wing. You can find the precise location in the Spielberg app’s site plan section or HERE.

Where is the lost & found centre?

The Info Points at the event site also serve as lost & found centres. You can find the exact locations in the Spielberg App in the section "Site Plan" or you can download the map HERE.

Is there a seating order on the grandstands?

All seats are numbered. Please find information on your seat on your valid MotoGP-ticket.

Where are the teams' merchandise stands?

The teams' merchandise stands are located at Spielberg MotoGP Bike City. You can find the exact locations in the Spielberg App in the section "Site Plan" or HERE.

Are the café and the fan shop in the welcome center of the voestalpine wing open?

The café and the fan shop are open daily from 8.00 am to 8.00 pm.

Are there any e-charging stations located at the Red Bull Ring?

We look forward to welcoming you to the MotoGP with your e-car, as the Red Bull Ring surroundings offer numerous e-charging stations for your eco-friendly arrival to the Austrian Grand Prix. Attention: Unfortunately, the e-charging stations at the race site are not available during the event.

What time is MotoGP coverage shown on TV?

ServusTV is broadcasting the entire race weekend live from the Red Bull Ring: Find detailed information HERE.

My question is not covered here. Who can I contact?

You can reach the information office at +43 3577 202 or information@projekt-spielberg.com

Access Criteria
Terms & Conditions – MotoGP ™

It is a condition of public admission to the event MotoGP ™ 2018 (“Event”) that all ticketholders comply with the following rules:

  1. The ticket is purchased for the Event. The date of the Event and/or the support program may be subject to change without refund of monies or exchange of ticket. No refunds or exchanges are available in respect of tickets unless the Event is cancelled. No booking charge will be refunded if the Event is cancelled. No tickets are transferable to other events. Tickets to the Event are strictly nontransferable and not for resale. No ticket for the Event shall be sold or offered for sale for any form of fee or reward without the prior written consent of the Promoter first being obtained and without complying with these terms and conditions in all respects. No ticket for the Event shall be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests, sweepstakes or packaged with hospitality or other products without the prior written consent of the Promoter and Dorna Sports S.L. (“DORNA”) first being obtained. The Promoter reserves the right to refuse admission to (or eject from) the Venue to any person (a) not complying with these terms and conditions or (b) who is in possession of a ticket which has been sold or used other than in compliance with these terms and conditions.
  2. For good and valuable consideration, which receipt is acknowledged, the ticket holder grants DORNA and the Circuit and their designees the right to use his/her image and/or likeness in any live or recorded display or other transmission or reproduction of the event, including without limitation his/her rights to publicity and/or commercial exploitation.
  3. You must not make, create, store, record or transmit any kind of sound recording, visual footage or audio-visual footage (Recording), or store, record or transmit any information or other data, including official timing results, performance, telemetry, weather or race control data (Data) of, at, or in relation to the Event. It is forbidden to take into the Venue any equipment that may enable you to do the aforementioned acts. Personal electronic devices (Including still image cameras, mobile telephones and other handheld personal communications devices, excluding drones) are permitted within the Venue unless otherwise advised, provided that any Recording, Data and any Image, including photographic Images and any still pictures derived or capable of being derived from a Recording (Image) of the Event that is recorded, stored and/or created thereon is used for personal, private and non-commercial purposes only.
  4. As a condition of entry to the Venue you agree that (a) the use of any such Recording, Data or Image for any form of public advertisement display, commercial gain or for any other purpose (except for your private enjoyment) without the prior written consent of DORNA is strictly forbidden and will constitute a breach of these terms and conditions for which you may be liable; and (b) on request by the Promoter or DORNA, you shall assign to DORNA in writing the copyright and all other intellectual property in any Image or Recording that you create, make, store or record of, at or in relation to the Event; and (c) you consent to the use by DORNA (and by any third party authorized by DORNA from time to time) for the purposes of or in connection with any publication, exhibition or broadcast (including any advertising or promotional literature, campaign or material) in any media worldwide and approved by DORNA at any still or moving picture images taken at the Event where such Image includes any image of you and you waive any and all of your personality and privacy rights to the extent necessary to permit such use.
  5. You hereby acknowledge that motor racing the Event and certain activities associated therewith (including without limitation, support events) are dangerous. The Promoter, sanctioning bodies, Fédération Internationale de Motocyclisme, DORNA, IRTA and its affiliates, persons involved in the organization of the Event (including officials, marshals, rescue and medical staff), the competitors and drivers (such parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies), are not responsible for any loss or damage howsoever caused to you or your property to the maximum extent permitted by Austrian law (save that nothing in these conditions limits or excludes (i) liability for death or personal injury arising out of the negligence of any at the above mentioned parties, or (ii) any damage incurred by way of fraud or fraudulent misrepresentation by any of the above mentioned parties).
  6. It’s forbidden to use the name of the Event or part thereof (nor any abbreviation or foreign language version thereof) nor any logo or graphic device of or relating to the Event for any commercial purpose without the prior written consent of DORNA.
  7. By accepting the ticket, the visitor of the venue submits to the site rules and the access criteria in its current version.
  8. For security measures, you may be refused admission to/removed from the Venue/searched by officials/ filmed by CCTV.
  9. GOVERNED LAW
    These terms and conditions shall be governed by Austrian law excluding the UN Sales Convention and the referral rules of Austrian private international law.
Motorrad Grand Prix von Österreich 2019

Information about media accreditation for the „Motorrad Grand Prix von Österreich 2019“ can be found here early enough for the next race weekend.

Earwear
Earwear
My World
Jaguar - Land Rover
OMV
Pewag
Pirelli
Rauch
Red Bull Mobile
Remus
Steiermark
Tag Heuer
voestalpine