All you need to know

Service

Everything you need to know about your exciting and unforgettable weekend in Austria’s most fascinating leisure destination is gathered for you within our event guide. Within the event guide you’ll find information about your ticket, the arrival plan and different options where to stay. In addition, you’ll find the timetable as well as many other interesting details about the "Formula 1 eyetime Großer Preis von Österreich". Under "access criteria", you will furthermore find a list with all items that are permitted and not permitted at the event site.

FAQs

To make sure you will find your way around the "Formula 1 eyetime Großer Preis von Österreich", we have compiled a list of the most frequently asked questions around the motor sports highlight of the year! We wish you an exciting racing weekend at the Red Bull Ring!

Information about the "FORMUAL 1 EYETIME GROSSER PREIS VON ÖSTERREICH 2018" will follow!

Getting there
How do I get there?

There are many ways getting to Spielberg. We recommend not using the car but take any other given possibility. The list of possibilities can be found here or in the Spielberg App in "Austrian GP" -> "Arrival".

How can I avoid traffic jams?

The Boxenfunk ("pit radio“) section in the Spielberg app provides information on the current traffic situation courtesy of Ö3 radio station. Use the section Arrival on the website or in the app to inform yourself in advance about the different possibilities. We hope you have a pleasant trip.

When do the parking spaces open?

Parking areas are open from 7:00 a.m. from Thursday to Sunday and are located at walking distance from the Red Bull Ring. Visitors are entitled to use the parking areas on location free of charge (except buses and trucks). We wish you a pleasant arrival!

Is there a parking fee?

Parking is free of charge (except buses and trucks).

Is parking for people with disabilities provided?

Wheel chair users who have purchased a ticket for the start-finish grandstand are granted special parking rights allowing them to drive right up to the Red Bull Ring. An additional Info Point, whose specially trained employees will help you with all your requests, is located directly at the parking area for wheel chair users. The stand is equipped with a wheel chair ramp as well as toilets on the same level as the stand seats.

Should you have any further questions please call +43 1 796 94 90 or write an e-mail to support@gpticketshop.com. On site please contact our local staff or the info points in case you have any further questions.


Tickets
Are there still tickets available for the race weekend?

Yes, tickets for the "Formula 1 Grosser Preis von Österreich" are still available. All the information regarding tickets can be found here.

When are the box offices open at the race weekend?

Box offices are open from Thursday to Sunday at:

Thursday: 10.30 am - 6.00 pm (only main cash desk and F1 Fanzone)
Friday: 8.00 am - 6.00 pm
Saturday: 8.00 am - 6.00 pm
Sunday: 8.00 am - 3.00 pm

What is included in my weekend ticket?

Your weekend ticket gives you access to the event site during the entire race weekend, to the Public Pit Lane Walk on Thursday, the Ö3 concerts and much more – find all the information HERE.

Does a child need a ticket?

If the child has not celebrated his/her 15th birthday on the day of the event, the ticket is free of charge.
Still a (free of charge) ticket needs to be ordered. The child must be accopanied by a paying adult.

My ticket got lost / damaged. What can I do?

Should you require help prior to the event, please contact us at +433577202 or information@projekt-spielberg.com. During the race weekend, please refer to one of the Info Points on location.

How can I participate in the Public Pitlane Walk?

Holders of a weekend ticket are granted access to the Public Pitlane Walk on Thursday. Please find additional information HERE.


Programme
Where can I find the current programme itinerary?

You can find the complete itinerary in the Spielberg app’s “"Programme" section or HERE. On top of that the Boxenfunk ("pit radio") in the app will keep you updated about what's going on at the Red Bull Ring during the racing weekend.

Will there be autograph sessions with the drivers?

Yes, there will be autograph sessions with the drivers. The timings are available in the Spielberg app’s “Programme" section or HERE.

What is the "Styrian Green Carpet?

See the stars of Formula 1 from up close: Drivers and team-bosses get out of their cars 100 metres in front of the welcome centre at the Red Bull Ring and walk towards the paddock on the red carpet. They’ll greet the fans, sign autographs and take pictures.

To the program

Are there still Race Taxi tickets available?

Unfortunately there are no more tickets available. Due to the stict schedule during the whole weekend there are no further Race Taxis plannend.


Concerts
How and where can I buy concert tickets?

A valid F1 ticket gives you access to the concerts. Admission is granted upon presentation of your F1 ticket on the basis of the first come – first serve principle.

Where are the concerts going to be?

The Ö3 concerts are staged at the concert site immediately adjacent to the Red Bull Ring’s entrance. You can find the precise location in the Spielberg app’s site plan section or HERE.

Can I also buy concert tickets?

Concert tickets only are not for sale. Your valid F1 ticket is your concert ticket.

What is needed to enter the concert area?

You need to bring your valid F1 ticket to be allowed to enter the concert area. Access is granted on "first come - first serve" principle.

How can I pay inside the concert area?

Via the “Cashless Payment System”: we enhance our service while reducing waiting-times. All payments on the festival grounds need to be made using a cashless payment system. This system will shorten the queues at the food and drink vendors and let you keep track of your spending, without the hassle of having to have cash on you all the time. You can view all your transactions and download relevant receipts via spielberg.eventportal.io or in the Spielberg App whenever you like.

And how does the cashless-system work?

Get the Cashless card at one of the charging stations. There is a € 3,- deposit. Get a balance on your card. You can use cash, and on some stations an atm-card or a credit card (VISA, MASTER) for that.
Show your card when you pay. The correct amount will be taken. You can always get information about your current balance at the charging station, when you buy food and/or drinks and in the Spielberg app. At the end of the event you can easily get your balance back. Either by transfer from your home (only possible with a personalized card) on „spielberg.eventportal.io“ or at one of the charging stations.


General questions
Is there an audio description for visually impaired spectators?

Audio description for visually impaired and blind persons is available. The action on the race track is presented by experienced commentators. The audio description is broadcast on radio frequency 94.2 Megahertz (MHz), the track announcer on frequency 92.3 MHz. Live commentary is available for all practise sessions and races and the programme can be received in the entire main grand stand area and beyond.

What is the "Ring Radio" an how can I receive it?

With the "Ring Radio" you are always up to date when it is about the „eyetime Formula 1 Grosser Preis von Österreich“. On the frequency 92.3 MHz the track announcer will be broadcasted on the whole event site. You are always fully informed about the trainings, qualifyings and all race decisions at the Red Bull Ring.

Where can I find a cash machine at the event site?

A cash machine is located directly to the right of the main entrance of the voestalpine wing. You can find the precise location in the Spielberg app’s site plan section or HERE.

Are there any e-charging stations located at the Red Bull Ring?

We look forward to welcoming you to the Formula 1 with your e-car, as the Red Bull Ring surroundings offer numerous e-charging stations for your eco-friendly arrival to the Austrian Grand Prix. Attention: Unfortunately, the e-charging stations at the race site are not available during the event.

What is the cashless payment system and how does it work?

Via the “Cashless Payment System”: we enhance our service while reducing waiting-times. All payments need to be made using a cashless payment system. This system will shorten the queues at the food and drink vendors and let you keep track of your spending, without the hassle of having to have cash on you all the time. You can view all your transactions and download relevant receipts via spielberg.eventportal.io and in the Spielberg app whenever you like.

Get the Cashless Card at one of the charging stations. There is a € 3,- deposit.

Get a balance on your card. You can use cash, and on some stations an atm-card or a credit card (VISA, MASTER) for that.

Show your card when you pay. The correct amount will be taken.

You can always get information about your current balance at the charging station or when you buy food and/or drinks.

At the end of the event you can easily get your balance back. Either by transfer from your home (only possible with a personalized card) or at one of the charging stations.

Where is the lost & found centre?

The Info Points at the event site also serve as lost & found centres. You can find the exact locations in the Spielberg App or here.

Where are the teams' merchandise stands?

The teams' merchandise stands are located at the F1 Fanzone.

Is there a seating order on the grandstands?

All seats are numbered. Please find information on your seat on your valid F1 ticket.

What time is Formula 1 coverage shown on TV?

The best way to find detailled information on this is your local TV programme.

My question is not covered here. Who can I contact?

You can reach the information office at +43 3577 202 or information@projekt-spielberg.com

Which items can I take with me to the Formula 1 area?

A list of allowed objects and prohibited items can be found here: https://www.projekt-spielberg.com/assets/ACCESS_CRITERIA_Projekt_Spielberg_Juni_2016.pdf

Can I take drinks with me?

Plastic bottles and cans (amount of personal use) can be taken to the event area.

Are cameras allowed?

Cameras and video cameras with batteries for private use are allowed.

Are coolers allowed?

Coolers are not allowed.

Are portable camping chairs allowed in the standing room area?

Camping chairs can be taken to the standing room area at the Formula 1.

Are pyrotechnics allowed?

All kinds of pyrotechnics (fireworks, smoke bombs,...) are prohibited the whole racing weekend.

Are helmets allowed at the Formula 1 area?

Helmets can be taken to the Formula 1 area.

Is there a possibility to store helmets?

There is no possibility to store helmets on site.


Spielberg App
Where can I download the Spielberg app?

Android users find the Projekt Spielberg App in the Play Store: HERE
iPhone users find the Projekt Spielberg App in the App Store: HERE

Is the app compatible with my smartphone?

The Android app is compatible with all Android phones with firmware version 4.0 or newer. Please update your firmware in case you have one installed that is older than 4.0. Should you still experience problems, please contact us at: information@projekt-spielberg.com. The iOS app is compatible with all iPhones with version 4 or newer. Please check whether you are using iOS 9.0 to use the Spielberg App. The app does not work with iOS 8 or older versions. Should you still experience problems, please contact us. If you cannot find the app in the App Store, your phone is incompatible.

I cannot open the links to the app and cannot find the app using my smartphone.

Please check whether your smart phone is compatible with the Spielberg App. The Android app is compatible with all Android phones with firmware version 4.0 or newer. Please update your firmware in case you have one installed that is older than 4.0. Should you still experience problems, please contact us. The iOS app is compatible with all iPhones with firmware version 4 or newer. Please check whether you are using iOS 9.0 to use the Spielberg App. The app does not work with iOS 8 or older versions. Should you still experience problems, please contact us. If you cannot find the app in the App Store, your phone is incompatible.

What does the Spielberg app offer and what can I expect?

The Spielberg App gives you direct access to Austrias loveliest playground. There are two sections in the app – one for Projekt Spielberg, one for motorsports. The Projekt Spielberg part gives you information region surrounding the Red Bull Ring including tips on hotels, restaurants and sights. In the motorsports-section you’ll find information about the events – including traffic, program, arrival or the current weather situation.

Where do I find all the info on "Fomula 1 Grosser Preis von Österreich"?

In the app you’ll see a tab called “Events”. Opening it you will find a subtab on "Austrian GP". There you'll find everything from social posts from our community as well as all the information about traffic, weather and the program. Additonally you'll find the application "Find my car" and the "Pit Radio".

Access Criteria
Terms & Conditions – FORMULA 1

It is a condition of public admission to the FORMULA 1 EYETIME GROSSER PREIS VON ÖSTERREICH 2018 (“Event”) that all ticketholders comply with the following rules:

  1. The ticket is purchased for the Event. The date of the Event and/or the support program may be subject to change without refund of monies or exchange of ticket. No refunds or exchanges are available in respect of tickets unless the Event is cancelled. No booking charge will be refunded if the Event is cancelled. No tickets are transferable to other events. Tickets to the Event are strictly nontransferable and not for resale. No ticket for the Event shall be sold or offered for sale for any form of fee or reward without the prior written consent of the Promoter first being obtained and without complying with these terms and conditions in all respects. No ticket for the Event shall be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests, sweepstakes or packaged with hospitality or other products without the prior written consent of the Promoter and FOWC first being obtained. The Promoter reserves the right to refuse admission to (or eject from) the Venue to any person (a) not complying with these terms and conditions or (b) who is in possession of a ticket which has been sold or used other than in compliance with these terms and conditions.
     
  2. You must not make, create, store, record or transmit any kind of sound recording, visual footage or audio-visual footage (Recording), or store, record or transmit any information or other data, including official timing results, performance, telemetry, weather or race control data (Data) of, at, or in relation to the Event. It is forbidden to take into the Venue any equipment that may enable you to do the aforementioned acts. Personal electronic devices (Including still image cameras, mobile telephones and other handheld personal communications devices) are permitted within the Venue unless otherwise advised, provided that any Recording, Data and any Image, including photographic Images and any still pictures derived or capable of being derived from a Recording (Image) of the Event that is recorded, stored and/or created thereon is used for personal, private and non-commercial purposes only.
     
  3. As a condition of entry to the Venue you agree that (a) the use of any such Recording, Data or Image for any form of public advertisement display, commercial gain or for any other purpose (except for your private enjoyment) without the prior written consent of FOWC is strictly forbidden and will constitute a breach of these terms and conditions for which you may be liable; and (b) on request by the Promoter or FOWC, you shall assign to FOWC in writing the copyright and all other intellectual property in any Image or Recording that you create, make, store or record of, at or in relation to the Event; and (c) you consent to the use by FOWC (and by any third party authorized by FOWC from time to time) for the purposes of or in connection with any publication, exhibition or broadcast (including any advertising or promotional literature, campaign or material) in any media worldwide and approved by FOWC at any still or moving picture images taken at the Event where such Image includes any image of you and you waive any and all of your personality and privacy rights to the extent necessary to permit such use.
     
  4. You hereby acknowledge that motor racing the Event and certain activities associated therewith (including without limitation, support events) are dangerous. The Promoter, sanctioning bodies, FIA, FOWC and its affiliates, including Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, FIA, Formula One Hospitality and Event Services Limited, Formula One Marketing Limited and Formula Motorsport Limited, persons involved in the organization of the Event (including officials, marshals, rescue and medical staff), the competitors and drivers (such parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies), are not responsible for any loss or damage howsoever caused to you or your property to the maximum extent permitted by Austrian law (save that nothing in these conditions limits or excludes (i) liability for death or personal injury arising out of the negligence of any at the above mentioned parties, or (ii) any damage incurred by way of fraud or fraudulent misrepresentation by any of the above mentioned parties).
     
  5. It’s forbidden to use the name of the Event or part thereof (nor any abbreviation or foreign language version thereof) nor any logo or graphic device of or relating to the Event for any commercial purpose without the prior written consent of FOWC
     
  6. By accepting the ticket, the visitor of the venue submits to the site rules and the access criteria in its current version.
     
  7. For security measures, you may be refused admission to/removed from the Venue/searched by officials/ filmed by CCTV.
     
  8. TRADEMARK HINT
    The F1 Logos, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX, GROSSER PREIS VON ÖSTERREICH and related marks are trade marks of Formula One Licensing BV, a Formula 1 company. All rights reserved.
     
  9. GOVERNED LAW
    These terms and conditions shall be governed by Austrian law excluding the UN Sales Convention and the referral rules of Austrian private international law.
Media Information
Formula 1 Grosser Preis von Österreich

Information about media accreditation for the „Formula 1 Großer Preis von Österreich 2019“ can be found here early enough for the next race weekend.

Earwear
Earwear
My World
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OMV
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Rauch
Red Bull Mobile
Remus
Steiermark
Tag Heuer
voestalpine