ALL YOU NEED TO KNOW

SERVICE

Everything you need to know about your exciting and unforgettable weekend in Austria’s most fascinating leisure destination is gathered for you within our event guide. Within the event guide you’ll find information about your ticket, the arrival plan and different options where to stay. In addition, you’ll find the timetable as well as many other interesting details about the "NeroGiardini Motorrad Grand Prix von Österreich". Under "access criteria", you will furthermore find a list with all items that are permitted and not permitted at the event site.

NeroGiardini Motorrad Grand Prix von Österreich 2018
Media-Accreditation MotoGP in Spielberg

Information about the accreditation period will follow!

Access Criteria

It is a condition of public admission to the event MotoGP ™ 2018 (“Event”) that all ticketholders comply with the following rules:

  1. The ticket is purchased for the Event. The date of the Event and/or the support program may be subject to change without refund of monies or exchange of ticket. No refunds or exchanges are available in respect of tickets unless the Event is cancelled. No booking charge will be refunded if the Event is cancelled. No tickets are transferable to other events. Tickets to the Event are strictly nontransferable and not for resale. No ticket for the Event shall be sold or offered for sale for any form of fee or reward without the prior written consent of the Promoter first being obtained and without complying with these terms and conditions in all respects. No ticket for the Event shall be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests, sweepstakes or packaged with hospitality or other products without the prior written consent of the Promoter and Dorna Sports S.L. (“DORNA”) first being obtained. The Promoter reserves the right to refuse admission to (or eject from) the Venue to any person (a) not complying with these terms and conditions or (b) who is in possession of a ticket which has been sold or used other than in compliance with these terms and conditions.
  2. For good and valuable consideration, which receipt is acknowledged, the ticket holder grants DORNA and the Circuit and their designees the right to use his/her image and/or likeness in any live or recorded display or other transmission or reproduction of the event, including without limitation his/her rights to publicity and/or commercial exploitation.
  3. You must not make, create, store, record or transmit any kind of sound recording, visual footage or audio-visual footage (Recording), or store, record or transmit any information or other data, including official timing results, performance, telemetry, weather or race control data (Data) of, at, or in relation to the Event. It is forbidden to take into the Venue any equipment that may enable you to do the aforementioned acts. Personal electronic devices (Including still image cameras, mobile telephones and other handheld personal communications devices, excluding drones) are permitted within the Venue unless otherwise advised, provided that any Recording, Data and any Image, including photographic Images and any still pictures derived or capable of being derived from a Recording (Image) of the Event that is recorded, stored and/or created thereon is used for personal, private and non-commercial purposes only.
  4. As a condition of entry to the Venue you agree that (a) the use of any such Recording, Data or Image for any form of public advertisement display, commercial gain or for any other purpose (except for your private enjoyment) without the prior written consent of DORNA is strictly forbidden and will constitute a breach of these terms and conditions for which you may be liable; and (b) on request by the Promoter or DORNA, you shall assign to DORNA in writing the copyright and all other intellectual property in any Image or Recording that you create, make, store or record of, at or in relation to the Event; and (c) you consent to the use by DORNA (and by any third party authorized by DORNA from time to time) for the purposes of or in connection with any publication, exhibition or broadcast (including any advertising or promotional literature, campaign or material) in any media worldwide and approved by DORNA at any still or moving picture images taken at the Event where such Image includes any image of you and you waive any and all of your personality and privacy rights to the extent necessary to permit such use.
  5. You hereby acknowledge that motor racing the Event and certain activities associated therewith (including without limitation, support events) are dangerous. The Promoter, sanctioning bodies, Fédération Internationale de Motocyclisme, DORNA, IRTA and its affiliates, persons involved in the organization of the Event (including officials, marshals, rescue and medical staff), the competitors and drivers (such parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies), are not responsible for any loss or damage howsoever caused to you or your property to the maximum extent permitted by Austrian law (save that nothing in these conditions limits or excludes (i) liability for death or personal injury arising out of the negligence of any at the above mentioned parties, or (ii) any damage incurred by way of fraud or fraudulent misrepresentation by any of the above mentioned parties).
  6. It’s forbidden to use the name of the Event or part thereof (nor any abbreviation or foreign language version thereof) nor any logo or graphic device of or relating to the Event for any commercial purpose without the prior written consent of DORNA.
  7. By accepting the ticket, the visitor of the venue submits to the site rules and the access criteria in its current version.
  8. For security measures, you may be refused admission to/removed from the Venue/searched by officials/ filmed by CCTV.
  9. GOVERNED LAW
    These terms and conditions shall be governed by Austrian law excluding the UN Sales Convention and the referral rules of Austrian private international law.
FAQ

We want you to easily find your way around the Spielberg. For that reason, we have listed the most freqently asked questions about the MotoGP-weekend 2017 here.

Information around the "MOTORRAD GRAND PRIX VON ÖSTERREICH 2018" will follow!

Getting there
How can I get there?

There are plenty of ways to get to the Spielberg. We strongly recommend to leave your own vehicle at home and choose an alternative way to travel. You can find all your options HERE.

Where can I get information about the current traffic situation?

The "pit radio“ section in the Spielberg app provides information on the current traffic situation courtesy of Ö3 radio station. Use the app-area “Getting there” to inform yourself in advance about the different possibilities. We hope you have a pleasant trip.

How can I avoid traffic jams?

The "pit radio“ section in the Spielberg app provides information on the current traffic situation courtesy of Ö3 radio station. Use the app-area “Getting there” to inform yourself in advance about the different possibilities. We hope you have a pleasant trip.

When do the parking spaces open?

Parking areas are open from 1:00 p.m. at Thursday and from 7:00 a.m. from Friday to Sunday.

Is parking for people with disabilities provided?

Wheel chair users who have purchased a ticket for the start-finish grandstand are granted special parking rights allowing them to drive right up to the Red Bull Ring. The grandstand is equipped with a wheel chair ramp as well as toilets on the same level as the grandstand seats. Find more information HERE.

Is the parking for free?

Onsite parking is free (excluding buses and trucks). On site the parking will only be available on grass.

Are there parking spaces for motorcycles? If so, where are they located?

Special parking spaces for motorcycles are available. You can find a parking map HERE and in the Spielberg App in the section "Arrival".

Can I bring motorcycle helmet onto the event site?

Yes, you can bring motorcycle helmet onto the event site.

Can I hand my motorcycle or bicycle helmet in at the cloakroom?

For biker there is the opportunity to hand the helmet in at the cloakroom for a fee of 9 euros. The cloakrooms are in the parking lots P7, P10, P11 and in the Spielberg MotoGP Fan Village (see map).

How do I get to the general admission? Are there shuttles?

There will be pick-up trains driving around the event site daily for free.


Tickets
Are there still tickets for the race weekend?

Tickets for the "NeroGiardini Motorrad Grand Prix von Österreich" are still available on-site. All the information regarding tickets is available HERE.

Do I need a ticket for my child?

Children aged 14 and under (born no later than 2003) free of charge (not including VIP)

  • A childrens-ticket must be booked.
  • IDs will be checked on-site.
  • Children must be accompanied by an adult with a valid ticket.
My ticket got lost / damaged. What can I do?

Should you require help prior to the event, please contact us at +433577202 or information@projekt-spielberg.com. During the race weekend, please refer to one of the Info Points on location.

What is included in my weekend ticket?

Your weekend ticket gives you access to the event site during the entire race weekend, to the Public Pit Lane Walk, the Spielberg MotoGP Fan Village and much more – find all the information HERE.

When do the box offices at the Red Bull Ring offer tickets?

The box offices at the Red Bull ring offer tickets at the following times:

  • Thursday: 10:30 am
  • Friday and Saturday: 7:30 am
  • Sunday: 7 am
How can I participate in the Public Pit Lane Walk?

Holding a weekend pass, you are granted access to the Public Pit Lane Walk on Thursday, 10 August 2017 (4 to 5:30 p.m.) More information can be found HERE.

How can I get to the concerts?

The concerts are staged at the Spielberg MotoGP Fan Village, as visitor of the "NeroGiardini Motorrad Grand Prix von Österreich" you have free entry.


Program
Where can I find the current program itinerary?

You can find the complete itinerary in the Spielberg App’s "Program" section or HERE. On top of that the "pit radio" in the app will keep you updated about what's going on at the Red Bull Ring during the racing weekend.

Will there be signing sessions with the drivers?

Yes, you can find the complete itinerary in the Spielberg App’s "Program" section or HERE. On top of that the "pit radio" in the app will keep you updated about what's going on at the Red Bull Ring during the racing weekend.

What does the Spielberg MotoGP Fan Village offer?

In this side-event hotspot, as visitor of the "NeroGiardini Motorrad Grand Prix von Österreich" you have free entry to the entertainment area, the party tent, beer tent, and action zone. In between races and in the evening, they are treated to air and stunt shows, exhibits and live music on the open air stage. And not least, to signing sessions with many stars. You can find detailed information HERE.


Cashless Payment-System
What is the cashless payment system?

There will be no more cash around the ring (except for merchandising). Payment will only be possible by card. These will be issued directly at the grounds. Credit can be added on site using cash, debit card or credit card (Visa or MasterCard). The new technology offers a range of benefits, not least making payment on the grounds easier, quicker and safer.

And how does the cashless-system work?
  • Get the Cashless Card at one of the charging stations. There is a € 3,- deposit.
  • Get a balance on your card. You can use cash, an atm-card or a credit card (VISA, MASTER) for that.
  • Show your card when you pay. The correct amount will be taken.
  • You can always get information about your current balance at the charging station, when you buy food and/or drinks or at my.eventportal.io.
  • At the end of the event you can easily get your balance back. Either by transfer from your home (only possible with a personalized card) or at one of the charging stations. 
  • Get all your receipts easily at my.eventportal.io.

Further information regarding the cashless payment system is available HERE.


Spielberg App
What does the Spielberg App offer and what can I expect?

The Spielberg App gives you direct access to Austrias loveliest playground. There are two sections in the app – one for Projekt Spielberg, one for motorsports. The Projekt Spielberg part gives you information region surrounding the Red Bull Ring including tips on hotels, restaurants and sights. In the motorsports-section you’ll find information about the “NeroGiardini Motorrad Grand Prix von Österreich” – including traffic, program, arrival or the current weather situation. Find more information HERE.

Where do I find all the information about the “NeroGiardini Motorrad Grand Prix von Österreich”?

In the app you’ll see a tab called “Events” and in there a sub-tab called “MotoGP”. There everything is about the MotoGP-weekend at the Red Bull Ring. Social posts from our community as well as all the information about traffic, weather and the program.

Where can I download the Spielberg App?

Android users find the Projekt Spielberg App in the Play Store: HERE
iPhone users find the Projekt Spielberg App in the App Store: HERE


General questions
When do the information points open?

The information points are open from 08:00 a.m. from Friday to Sunday.

When do the doors open?

The doors open on 10.30 a.m. on Thursday, on 7:30 a.m. on Friday and Saturday and on 7:00 a.m. on Sunday.

Where can I find a cash machine at the event site?

There are two ATMs at the event-site: One in the Spielberg MotoGP Fan Village and one right of the main entrance of the voestalpine wing. You can find the exact locations in the Spielberg App in the section "Site Plan" or you can download the map HERE.

Where is the lost & found centre?

The Info Points at the event site also serve as lost & found centres. You can find the exact locations in the Spielberg App in the section "Site Plan" or you can download the map HERE.

Is there a seating order on the grandstands?

All seats are numbered. Please find information on your seat on your valid MotoGP-ticket.

Where are the teams' merchandise stands?

The teams' merchandise stands are located at Spielberg MotoGP Bike City. You can find the exact locations in the Spielberg App in the section "Site Plan" or you can download the map HERE.

Is there an audio description for visually impaired spectators?

Audio description for visually impaired and blind persons is available. The action on the race track is presented by experienced commentators. The audio description is broadcast on radio frequency 94.2 Megahertz (MHz), the audio description on frequency 92.3 MHz. Live commentary is available for all practise sessions and races and the program can be received in the entire main grand stand area and beyond.

What is the "Ring Radio" an how can I receive it?

With the "Ring Radio" you are always up to date when it is about the „NeroGiardini Motorrad Grand Prix von Österreich“. On the frequency 92.3 MHz the track announcer will be broadcasted on the whole event site. You are always fully informed about the trainings and qualifyings at the Red Bull Ring.

My phone can not receive a radio signal, is there another possibility to get the "Ring Radio"?

A limited number of radio receivers can be purchased at the Fanshop. On the frequency 92.3 MHz the track announcer will be broadcasted, on the frequency 94.2 MHz you receive the audio description.

Are the café and the fan shop in the welcome center of the voestalpine wing open?

The café and the fan shop are open daily from 08:00 to 18:00 o'clock.

What time is MotoGP coverage shown on TV?

ServusTV is broadcasting the entire race weekend live from the Red Bull Ring: Find detailed information HERE.

My question is not covered here. Who can I contact?

You can reach the information office at +43 3577 202 or information@projekt-spielberg.at

ABT
Earwear
Jaguar - Land Rover
OMV
Pewag
Pirelli
Rauch
Red Bull Mobile
Remus
Steiermark
Tag Heuer
voestalpine
Uniqua