Service

Cashless FAQ

Dear guests,

we enhance our service while reducing waiting-times. Thanks to the “Cashless Payment System” and the easy and secure way to use it, you will have more time to enjoy your experience at the Spielberg. You don’t need cash anymore, but pay by using your “cashless-card” at the whole area – with a few exceptions.

Please note: Outside of our events you can still pay by using cash, atm- or credit-cards in all our hotels and restaurants and at the Red Bull Ring. During events like the “Formula 1 Grand Prix von Österreich” and the “Motorrad Grand Prix von Österreich” only the “Cashless Payment System” will be available for payments inside the event-area.

CASHLESS PAYMENT SYSTEM

The following FAQs describe the various areas of application and answer questions about the system.
However, if you still have questions after reading, we are happy to help: information@projekt-spielberg.com

FAQS ABOUT THE CASHLESS PAYMENT SYSTEM
What technology is used?

The technology behind the system is called “RFID technology”. RFID is short for “radio frequency identification”. Among other things, this technology is used for cashless payment systems as well as various systems of access.

How does the system work?

An RFID medium – which at Projekt Spielberg is an RFID “cashless card” – is first loaded on site with cash or, at selected locations, with a debit or credit card. Subsequently, this can then be used to pay throughout the entire Projekt Spielberg (the public area during events, restaurants, driving experiences, info shop), whereby the card’s credit is reduced by the respective consumed amounts each time.

What is a “cashless-card”?

The cashless card enables you to pay without cash on the spot. The card, which is equipped with an RFID chip and comes in a practical credit card format, is loaded on site and can then subsequently be used to pay throughout the entire Projekt Spielberg (the public area during events, restaurants, driving experiences, info shop). Each card has a unique 14-digit number (“UID number”), by means of which it is possible to track all transactions made (charges and bookings) via the website spielberg.eventportal.io or using the Spielberg APP, where online statements are also available for download.

Where is the system used?

The cashless payment system is used throughout the entire Projekt Spielberg, and the credit on a cashless card does not expire. For events in the public area (e.g. MotoGP, Formula 1, etc.), this system is used exclusively, since this reduces waiting times, ensures greater transparency and security during the payment procedure in general and does away with time-consuming cash transactions. A further benefit: by providing online receipts (see: Where can I find the receipts/invoices for my payment transactions?), the requirements of the cash register obligation in Austria are met for every single purchase transaction. This system excludes external merchandise booths of external event organisers.

Is the system a secure method of payment?

The combination of the state-of-the-art chip technology and the generally very high encryption standard of all data makes the system a very secure method of payment. Thanks to its offline compatibility, the system is extremely stable.

Where can I get a “cashless-card”?

All year round: you can obtain a cashless card on site at the Welcome Center, in all Projekt Spielberg restaurants (Hotel Steirerschlössl, Landhotel Schönberghof, Hotel G‘Schlössl Murtal, Hotel Hofwirt and at the Hotel Schloss Gabelhofen) as well as at the Driving Center during the respective opening hours.

At events (e.g. MotoGP, Formula 1, etc.) there are additional loading stations (“top-up” stations) directly in the public area, where cashless cards are available to be picked up. The opening hours of the loading stations during the events depend on the respective business hours.

How do I load money onto my “cashless-card”?

Events: the card can be loaded on site at any time and as often as you wish at supervised “top-up” stations using cash (Cash), and at selected stations also using a debit or credit card (Cash/EC).The opening hours depend on the business hours of the respective event.

Year-round stations: at the Welcome Center, in all Projekt Spielberg restaurants (Hotel Steirerschlössl, Landhotel Schönberghof, Hotel G‘Schlössl Murtal, Hotel Hofwirt and at the Hotel Schloss Gabelhofen) as well as at the Driving Center during the respective opening hours.

What does a “cashless-card” cost?

The cashless card and the loading thereof is free. When the first payment transaction is made, €3.- of the loaded credit is automatically blocked as a deposit on the card. When you return the cashless card, the deposit and the remaining credit are reimbursed.

Is there a deposit on the card?

When the cashless card is loaded for the first time, €3.- of the loaded credit is blocked as a deposit.

Example: €100.- is loaded onto the card for the first time. €3.- of this is blocked as a deposit, meaning that €97.- is available to the customer.

The deposit is reimbursed when the card is returned on site, whereby the card may be returned at all loading stations (Welcome CenterProjekt Spielberg restaurants, “top-up” stations at events). 

What is the “UID-number” on my "cashless-card" for?

With this unique, 14-digit number that is printed on the card, you can conveniently track your consumption via the website spielberg.eventportal.io or via the Spielberg App. What’s more, here the customer will find all invoices for anything paid for with the cashless card. The remaining credit on the respective card can be transferred back at any time via the website, and then loaded at a “top-up” station once more.

How long is a “cashless-card” valid?

In principle, there is no expiry date for the cashless card. The credit on the card can be used year-round for all Projekt Spielberg events and also during regular operation (at the Projekt Spielberg restaurants, at the Welcome Center and at the Driving Center).

How does payment transaction work with my “cashless-card”?

As soon as the cashless card has been loaded, you can use it to make payments. To do so, after placing an order, you hold the cashless card up to the reader of the cash register system, and the amount is charged from the card in a matter of seconds – simple and secure. You can always check the amount charged during the payment transaction on the display. The amount remaining on the card after the order has been charged is also shown.

I don’t have enough credit on my “cashless-card” – what can I do?

No problem! It’s always possible to reload the cashless card at a cash desk. To receive the remaining credit, you can make a convenient transfer from home or have it paid back to you on site – at any time, of course.

How often can I use or reload my card?

You may load your card and then use it as many times as you wish. (See: How do I load money onto my cashless card?)

Can I load vouchers onto my card?

Yes, all Projekt Spielberg vouchers can also conveniently be loaded onto the cashless card at cash desks.

IMPORTANT: The credit loaded onto the cashless card from a voucher cannot be reimbursed.

Where can I find loading-stations (cash desks) during an event?

The supervised loading stations (cash desks) are located near to the restaurants in the event area and are clearly marked (“Top up Cashless”). There, you can obtain the cashless card, load credit on to it, check your credit and have your remaining credit reimbursed – always at the respective opening hours of the loading stations.

What are the advantages of a cashless payment system?

This quick and easy method of payment cuts down on queues at the events – no more tedious searching for loose change. For each purchase, the receipts are made available online, and the duration of a payment transaction is reduced to just a few seconds. At the same time, the system increases security while making the payment process more transparent.

How can I check my current credit on the card and track my consumption?

With each purchase made, the current credit balance of the card is displayed. Additionally, the employees at all cash desks and vending stations (cash desks at events, Welcome Centerrestaurants) are happy to check the balance for you at any time – this only takes a few seconds.

You may also check the credit balance online at any time at “spielberg.eventportal.io” using the 14-digit UID number of the card. In addition, the balance can be checked at any time using the Spielberg App.

  • Android users can download the Projekt Spielberg App from the Play Store: HERE
  • iPhone users can download the Projekt Spielberg App from the App Store: HERE
Where can I find the receipts/invoices for my payment transactions?

The receipts from purchases made at the gastronomy stands at large events are available to be viewed and downloaded at all times. Simply go to “spielberg.eventportal.io”, log in using the 14-digit UID number on the back of your card, and you can call up all accounting procedures under “Transactions”. The receipts of consumption at the restaurants/hotels, the fan shop and the driving experiences are handed out on the spot.

Can I use my card together with a friend?

The credit on a card cannot be transferred to another card. However, naturally, the cards may be used by more than one person.

What does personalisation of the card mean? Do I have to personalise my card?

Personalisation of the card may be carried out at any time after successfully logging in to the event portal “spielberg.eventportal.io” using the 14-digit UID number. For this, first name, last name and email address must be entered. Personalisation is not obligatory, but it may save the credit in the event that you lose the card.

What advantages does personalisation give me?

If you lose the card, the personalisation means that it can be blocked by name as soon as the loss is reported. Please note: the blocking process may take some time. No liability is assumed for any damages.

What do I do if I lose my card?

During the events, please immediately report the loss at our loading stations. Otherwise, please report it at the Welcome Center or one of the Projekt Spielberg restaurants. 

Where do I get the money on my cashless card back?

Online: the remaining credit can conveniently be transferred back to you online. Use the 14-digit UID number on the cashless card to log in to “spielberg.eventportal.io” and follow the instructions under the point “Pay-out”. All data (name, surname, account data, etc) have to be filled in, to order the transfer. When transferring money to an Austrian account number, there are no transfer fees or expenses. The domestic transfer may take up to seven working days. After an online pay-out, the card may be reloaded with new credit at any time. The deposit on the card cannot be paid out during the online reimbursement.

Please note: cashless cards that were paid for with vouchers cannot be cashed out.

On site: during events at the Spielberg, there are additional cash desks (“top-up” stations) where the remaining credit can be paid out – the opening hours depend on the respective business hours.

My “cashless-card” isn't working – who can help me?

During events, simply get in touch with one of our employees at a cash desk at the Red Bull Ring (“top-up” station) or go to one of our year-round operations: the Welcome Center, Projekt Spielberg restaurants (Hotel Steirerschlössl, Landhotel Schönberghof, Hotel G‘Schlössl Murtal, Hotel Hofwirt and Hotel Schloss Gabelhofen) as well as the Driving Center during the respective opening hours.

I have requested reimbursement via a transfer of my remaining credit but I haven't received my money – who can help me?

Please get in touch with information@projekt-spielberg.com. We will be happy to help you.

What currency is used?

All amounts are loaded exclusively in euros. No other currency is used after this.

I have questions about the system, who can I get in touch with?

If any further questions on the system pop up, simply send us an email at information@projekt-spielberg.com. We will be happy to help you!

Are there general terms & conditions for the cashless payment system?

Yes. You can find the General Terms & Conditions of the cashless payment system HERE.

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